Troubleshooting Heating Performance Monitor Notifications

If you haven’t received a notification, here’s how to ensure your Heating Performance Monitor alerts are functioning correctly:

Step-by-Step Guide

1. Check Heating Performance Monitor Settings:

   • Open the Hive app and navigate to your Heating Symbol.
   • Go to Settings and select Efficiency Alerts.
   • Ensure that your notification preferences are selected.
   • Click Done to save your settings.

2. Initial Learning Period:

   • Heating Performance Monitor requires about two weeks to learn your home’s heating patterns before you start receiving notifications. This period may be longer if your heating hasn’t been used frequently during these two weeks.

3. No Notifications?:

   • If you haven’t received any notifications after the initial learning period, it means that Hive hasn’t detected any unusual activity in your home’s heating patterns. This is a good sign that everything is functioning normally.

Additional Tips

• Ensure Connectivity: Make sure your Hive Hub and heating devices are connected to the internet and functioning properly.
• Regular Usage: Use your heating regularly during the initial learning period to help Hive accurately learn your home’s heating patterns.

By following these steps, you can ensure that your Heating Performance Monitor is set up correctly and working as intended.