Answer
Once you’ve accepted an invitation to access someone else’s Hive Home, follow these steps to access their devices:
- Open the Hive App.
- Tap the down arrow at the top of the menu to reveal the Home Selector.
- Select the Home whose devices you wish to access.
- Your dashboard will switch to that Home, allowing you to view and control the devices associated with it. You can toggle back and forth.
Remember that arranging your dashboard won’t affect the Owner’s dashboard, so feel free to customise it as needed.
How do l leave a Home that I no longer need access to?
To leave a Home that you have access to, simply switch to the Home you wish to leave via the Home Selector at the top of the app menu, tap 'People', select yourself, and then select 'Leave Home'.
How do I turn off notifications from a Home I have been invited to?
In order to stop getting notifications from a Home you have been invited to, you can ask the Owner to change your permission level from a Partner to a Family member. Currently, we do not support the option to only receive certain notifications from an owner’s Home and not others.
Can I contact Hive customer support about a device that is on an account that I have been invited to?
Ideally, the Owner of a device should contact us with any questions about that device, as only certain information can be shared with a guest of that account. If you do need to contact us about a device on an account you have been invited to, please indicate to the customer support representative that you are accessing the device as a guest, along with details of the Owner’s account.