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How to Set Up Your Replacement Hive Thermostat

Created on Fri Sep 13 10:02:15 UTC 2024 | Last modified on Fri Sep 13 10:02:15 UTC 2024

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Answer

To set up your replacement Hive Thermostat, please follow the steps below.

 NOTE: By following these steps, your existing heating schedules and settings will be reset. 

Steps to Set Up:

  1. Open your Hive app and go to the dashboard to make sure that your Hive Heating is online. If it is offline, follow these steps:
    • Hive Heating Offline
    • If you have multizone heating, please contact us. Otherwise, continue to step 2.
  2. On the dashboard, select Add > Add a device > Smart Heating > Upgrade or replace, and then follow the on screen instructions. Alternatively, click on Manage > Add a device > Smart Heating > Upgrade or replace, and then follow the on screen instructions.  NOTE: If you cannot see the "Upgrade or Replace" option, please contact us.  

That’s it! You should now be able to control your new thermostat through the Hive app.

 TIP: We recommend that you keep the phone awake and on the Hive app screen throughout the journey. Please make sure your phone is connected to Wi-Fi and that you have more than 50% battery before you start. The full process should not take more than 20 minutes.