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Hive Hub Light Sequences Explained

Created on Tue Oct 15 06:24:27 UTC 2024 | Last modified on Tue Oct 15 06:24:27 UTC 2024

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Answer

Understanding the light sequences on your Hive Hub can help you diagnose and resolve connectivity issues. Here’s a guide to what the different light sequences mean for the Nano 3, Nano 2/2.5, and Hub 360 models.

If your hub is currently offline, try our Hive Hub Offline troubleshooting guide to get it back up and running.

Nano 3 Image

  • Flashing Fast Green: The hub is trying to connect to the internet.
  • Solid Green: The hub is connected to the internet or has successfully paired with a device or user account.
  • Flashing Blue: The hub is in Bluetooth pairing mode and is searching for a mobile device to pair with.
  • Solid Blue: The hub is connected to a mobile device via Bluetooth.
  • Flashing Amber: The hub is in pairing mode and is searching for a Hive device to pair with.
  • Solid Amber: The hub is idle and needs to pair with a device or get claimed by a user’s account.
  • No Lights: There may be an issue with the power cable or the hub.
  • Solid Red: The hub failed to connect to the internet.
  • Alternating Red & Green: The hub has a working internet connection but is not able to communicate with the Hive platform.

Nano 2/2.5Image

  • Flashing Fast Green: The hub is trying to connect to the internet.
  • Flashing Slow Green: The hub is attempting to connect to the Hive servers or is in upgrade mode. Wait for 20 minutes and refresh your Hive app (this process can take up to 1 hour).
  • Flashing Red/Amber: The hub is trying to recover from a failed connection.
  • Solid Red & Amber: The hub is trying to recover from a failed connection to the internet or power supply.
  • No Lights: There may be an issue with the power cable or the hub.
  • Solid Red: The hub failed to connect to the internet.
  • Solid Red & Green: The hub failed to start correctly.
  • Flashing Green & Red: Possible power cable issue.

Hub 360 Image

  • Flashing White: The hub is starting up.
  • Solid Purple (next to mic): The hub is connected, and the mic is muted.
  • Double Flashing Amber: The hub is in pairing mode, searching for Hive devices.
  • Solid Red: The hub cannot connect to the internet.
  • Spinning Blue: The hub is pairing to Bluetooth via your mobile device. Follow the Hive app instructions to complete the pairing process.
  • Solid Blue: Bluetooth pairing has timed out. Press and hold the reset button on the bottom of the hub for more than 10 seconds, then release. The light should now spin blue. Follow the instructions in the Hive app to complete the installation.
  • Slow Flashing Green: The hub is updating its firmware. Wait for the firmware update to complete (this can take up to 1 hour), then check the app again.
  • Alternating Red/Amber: The hub is trying to recover from a failed internet or power connection.

By understanding these light sequences, you can quickly identify and troubleshoot issues with your Hive Hub, ensuring your smart home devices stay connected and functional.