Steps to Follow Before Removing Your Hive Hub

1. Ensure the Hive Plug is plugged in and powered on at the main switch.
2. Push and hold down the power button on top of the plug for around 10 seconds. An amber light should then begin to flash on the front indicating that the plug is in pairing mode.
3. Click on "Install devices" on either the app/web and select "Add other devices".
4. The plug should then appear on the app/web when it has connected.

For further support with the Hive Plug, see Hive Plug Troubleshooting.

Hive Signal Booster

1. Make sure the signal booster is plugged in and powered on at the main switch.
2. Push and hold down the button on the front of the signal booster until the amber light begins to flash.
3. Click on "Install devices" on the app and select "Add other devices".
4. The signal booster should then turn green and will appear on the app when it has connected.

 CAUTION: Make sure to take the batteries out of your thermostat while you're pairing the receiver. 

Single Channel Receiver (combi boiler) - Central heating button located on the bottom right (flame icon):

Dual Channel Receiver (conventional boiler) - Central heating button located on the bottom right (flame icon):

1. Turn off the isolation switch for the boiler/central heating system.
   • This will power down your Hive receiver, and all the lights on the device will go out.
2. Turn the isolation switch back on then press and hold the "central heating (flame icon)" button on the receiver until the status light starts to flash either pink/white or amber.
3. If the status light flashes pink/white, then release the button, please, and press and hold again until the status light changes to a double flashing amber light, then release.
4. Place the Hive Hub into pairing mode by navigating to the ‘Get started’ screen or ‘+ Add a device’ button (Manage tab) and select ‘Smart Heating’ and press the start button. Your hub will then start flashing amber indicating that it’s looking for devices to pair.
5. Once the status light changes to a single flash of amber, you can then reset the thermostat.  

 NOTE: The receiver will time out after 40 minutes and exit pairing mode. The status light will then change to a solid amber if not fully paired within this timescale. If this happens, please follow from step 1 above to put back into double amber flashing (pairing mode)  

Please locate your thermostat and refer to the images and steps provided below to perform a reset.

Hive 2 Thermostat

1. Below the thermostat dial, press and hold the left (Back Arrow) and middle (Menu) buttons together.
2. When 'Factory Reset' appears and the countdown reaches zero, release the buttons. The thermostat will display 'Searching'.
3. After pairing, the screen shows button functions - press the "Back Arrow" to return home. Confirm the receiver's status light is green before exiting the install screen in the app.

Hive Thermostat Mini

1. To initiate the reset process, press and hold the buttons (left and middle) down arrow and ‘O’ simultaneously until the countdown finishes.
2. Once the Hive symbol appears, you can release the buttons. If you release the buttons before the Hive symbol appears, the device will not enter the 'Searching' mode.

Hive 1 Thermostat 

1. While holding both "+" and "-" buttons, reinsert the battery to power it up.
2. Keep holding the "+" and "-" buttons until "FIND" appears (10 second countdown); if released early and "REJOIN" shows, take the batteries back out and repeat from step 1.
3. When pairing is complete, "FIND" disappears and the temperature displays. Ensure the receiver’s status light turns green, then exit the install screen in the app.

1. Remove a battery (see above images of how to do this):
2. Press the tab on the Hive Radiator Valve.
3. Slide the casing off.
4. Remove one battery.
5. Press and hold the button located below the screen.
6. While still holding the button, put the battery back into the Hive Radiator Valve.
7. Continue to hold the button for 5 seconds. The display will flash, and then all segments should light up. Remove your finger at this point.
8. Use the App: Open the app and navigate to: Manage > Install devices > Hive Active Heating > Radiator Valve > Get Started.
9. The Hive Hub will start searching for devices. When found, the valve screen should return to the normal display.
10. Stop the hub from searching by backing out of the page. Your devices should now show as online.

 NOTE: Your Hive Radiator Valve will need linked to the heating zone to enable Heat on Demand again. This can be done by following the steps below 

1. Ensure the Hive Light is switched on at the main power switch.
2. Turn the switch off and back on again 6 times at the pace of around 1 second per switch e.g. off, on, off, on, off, on, off, on, off, on, off, on.
3. On the sixth time that you turn the switch back on, the light will flicker/blink, indicating that it is in pairing mode.
4. Click on "Install devices" on either the app/web and select "Add other devices".
5. The Hive Light should then give another flicker when it has connected to the hub, and the bulb should appear on the app.

1. Remove the front cover to expose the battery and you will see a red or white button.
2. Push and hold down the button until a red light comes on and keep the button held until the red light goes back out. The light should then begin to flash amber.
3. Click on "Install devices" on either the app and select "Add other devices".
4. The sensor should then appear on the app when it has connected.

1. Please identify the device
   • Confirm you're working with the Hive Bridge (not the Hive Hub).
   • Look for the model label on the underside, the model number will be MBR1.
2. Factory reset the Hive Bridge
   • Press and hold the button on the Hive Bridge for more than 8 seconds.
   • The LED will turn steady purple for 2 seconds, then the device will reset.
3. Re-pair the Hive Bridge
   • After reset, the LED will start double flashing green—this means it's trying to connect to a Hive Hub.
   • Put the Hive Hub into pairing mode:
     1. Press the black button on the back of the hub for 2 seconds.
     2. The middle LED will start flashing amber.
     3. Alternatively, use the Hive app:
     4. Manage → Install a new device → Install Hive devices.
4. Once paired, the Hive Bridge LED will turn solid green if Modbus is connected and configured correctly.